General Inquiries

For questions related to account access, billing, product features, or general guidance, our team will respond with clarity and purpose. We prioritize prompt, accurate replies that empower informed decisions.

• Account access, authentication, password assistance, and onboarding questions
• Billing inquiries, plan details, invoices, and renewals
• Product features, usability questions, feedback, and roadmap inquiries

Developer Submissions

We actively review external submissions for apps, integrations, and API-driven solutions that enhance Anuhu’s ecosystem. To streamline evaluation, include the following information with your submission:

• Application name, concise description, and target environment
• Technical documentation or API references, including access details
• Security posture, data access considerations, and privacy measures
• Primary contact, submission method, and any sandbox or demo access

Submit materials to [email protected] with the subject line “Developer Submission: [Your App Name]”. Our partnerships team will acknowledge receipt and outline next steps.

Response Times

We publish transparent expectations to help you plan accordingly. The following timelines apply under typical conditions:

• General inquiries: acknowledgment within 1 business day; substantive reply within 1–2 business days
• Developer submissions: acknowledgment within 2 business days; primary review within 5–10 business days, depending on complexity
• Urgent service issues: contact support with “URGENT” in the subject line; we escalate immediately and provide updates

Note that these timelines reflect normal workloads. We commit to communicating any anticipated delays promptly and with transparency.

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